Terms of service

Terms of Service

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Welcome to Rawé. By accessing or purchasing from our website, you agree to be bound by the following Terms of Service. Please read them carefully.

1. About Us

Rawé is a UK-based brand offering raw acacia honey and honey-based products. References to “we”, “us”, or “our” refer to Rawé.

2. Use of Our Website

By using our website, you confirm that you are at least 18 years old or accessing the site under the supervision of a parent or guardian. You agree not to use our website for any unlawful purpose or in a way that may harm our business or other users.

3. Products & Information

All product descriptions, images, and information are provided for general information purposes only. While we take care to ensure accuracy, slight variations may occur due to the natural characteristics of honey.

Our products are food items and should be stored and consumed in accordance with the guidance provided.

4. Orders & Payments

  • All orders are subject to availability and acceptance.

  • Prices are shown in GBP unless otherwise stated.

  • We reserve the right to refuse or cancel any order at our discretion.

  • Payment must be made in full at the time of purchase.

5. Shipping

We aim to dispatch orders within the stated timeframe; however, delivery times are estimates and not guaranteed. We are not responsible for delays caused by third-party couriers or circumstances beyond our control.

6. Returns & Refunds

Returns and refunds are governed by our Returns & Refunds Policy, which forms part of these Terms of Service. Please refer to that policy for full details.

7. Allergies & Dietary Information

Our products may contain or come into contact with allergens such as nuts. It is the customer’s responsibility to review product information and ensure suitability before purchase.

8. Health & Wellness Disclaimer

Our products are sold as food items and are not intended to diagnose, treat, cure, or prevent any medical condition. Any references to traditional or general wellness benefits are for informational purposes only.

9. Intellectual Property

All content on this website, including text, images, logos, and branding, is the property of Rawé and may not be used, reproduced, or distributed without our prior written permission.

10. Limitation of Liability

To the fullest extent permitted by law, Rawé shall not be liable for any indirect, incidental, or consequential loss arising from the use of our products or website.

Nothing in these Terms limits your statutory rights as a consumer.

11. Changes to These Terms

We reserve the right to update or amend these Terms of Service at any time. Any changes will be posted on this page and will take effect immediately.

12. Governing Law

These Terms of Service are governed by the laws of England and Wales, and any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

13. Contact Information

If you have any questions about these Terms of Service, please get in touch with us via  the contact us page.