Privacy policy

Last updated: 09 December 2025

This Privacy Policy describes how RAWÉ (“we”, “us”, “our”) collects, uses, and protects your personal information when you visit or make a purchase from our website.

1. Information We Collect

We may collect the following types of personal information:

Information provided directly by you:

Name
Email address
Billing and shipping addresses
Payment details (processed securely through third-party providers)

Information collected automatically:

Cookies
IP address
Device information
Browsing behaviour on our site

2. How We Use Your Information

We use your information to:

Process and fulfil orders
Provide customer support
Communicate updates about your order
Improve website performance
Send optional marketing emails (only with your consent)

3. Sharing Your Information

We may share your data with trusted third parties only when necessary to operate our business, such as:

Payment processors
Delivery companies
Email service providers
Shopify (platform provider)

All third parties are required to keep your data confidential and secure.

4. Data Storage + Security

Your personal data is stored securely using industry-standard encryption and access controls.
Only authorised personnel may access your data.

5. Your Rights (GDPR)

If you are based in the UK or EU, you have the right to:

Access your data
Correct inaccurate information
Request deletion of your data
Withdraw marketing consent
Request a copy of your data

To exercise your rights, contact: rawehoney@gmail.com

6. Retention

We retain personal information only for as long as necessary to fulfil orders and meet legal, tax, and audit requirements.

7. Cookies

We use cookies to improve your shopping experience. You can manage or block cookies in your browser settings.

8. Contact Details

Nexacore Holdings Limited registered under 16058765. Our registered address is Sheffield, S9 4RW.
Email: rawehoney@gmail.com