Refund policy

Returns & Refunds Policy

We want you to be completely happy with your purchase from Rawé. If for any reason you’re not satisfied, please review our returns policy below.

Returns

• We accept returns within 14 days of the date you receive your order.

• To be eligible for a return, items must be unused, unopened, and in their original packaging.

• Customers are responsible for return shipping costs.

• We do not charge any restocking fees.

• We do not have final sale items — all eligible products may be returned within the stated period.

Refunds

• Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

• Approved refunds will be processed back to your original method of payment within a reasonable timeframe.

• Original shipping costs are non-refundable, unless the return is due to an error on our part.

How to Start a Return

Please contact us through the Contact us page within 14 days of receiving your order. Include your order number and reason for return, and we will provide return instructions.

Damaged or Incorrect Items

If your order arrives damaged or incorrect, please contact us as soon as possible so we can resolve the issue promptly.