Shipping policy

Last updated: 19.01.2026

Thank you for shopping with Rawé. Please review our shipping policy below to understand how and when your order will be delivered.

Order Processing

  • Orders are typically processed within 1–3 working days.

  • Orders placed on weekends or public holidays will be processed on the next working day.

  • During busy periods, processing times may be slightly longer.

Shipping Locations

  • We currently ship within the United Kingdom.

  • International shipping may be introduced in the future. Please contact us if you have a specific enquiry.

Delivery Times

  • Standard UK delivery typically takes 2–5 working days after dispatch.

  • Delivery times are estimates and may vary due to courier delays or circumstances beyond our control.

Shipping Costs

  • Shipping costs are calculated at checkout and are based on the delivery location and order size.

  • Any applicable shipping charges will be clearly displayed before you complete your purchase.

Tracking

  • Where available, a tracking number will be provided once your order has been dispatched.

  • Please allow up to 24 hours for tracking information to update.

Incorrect Address

  • Please ensure all delivery details are correct at checkout.

  • We cannot be responsible for orders delayed or lost due to incorrect or incomplete address information provided by the customer.

Damaged or Missing Items

  • If your order arrives damaged or incomplete, please contact us within 48 hours of delivery with your order number and clear photos where possible.

  • We will work with you to resolve the issue promptly.

Delays

While we do our best to ensure timely delivery, Rawé is not responsible for delays caused by couriers, weather conditions, or other factors outside our control.

Contact Us

If you have any questions about shipping or delivery, please get in touch with us via the contact us page.